https://help.byte-robotics.com/en/bedienung/ocp-tab/ocphilfe/supportpaket/index.html Definition The Support Package collects the most relevant diagnostic information for our support team with a single click. It is especially useful if the backend stopped unexpectedly or a feature does not behave as expected. Create a Support Package Open the OCP Tab or the general Help tab. In the OCP Help group, click Support Package. Wait until the package has been created. After completion, Windows Explorer opens automatically and highlights the generated ZIP file. Storage Location The ZIP file is stored on the Desktop by default. The file name contains the OLP version and a timestamp, for example: Hugo en